Synchronoss Turns SunRocket onto ActivationNow
As service providers and telecom equipment manufacturers (TEMs) increasingly turn to commercial-off-the-shelf (COTS) solutions, one order processing and fulfillment software company is making it easier for operators to turn new ideas into services bundles and hence revenue.
Synchronoss Technologies created the ActivationNow Technology Platform to take, manage and provision orders and other customer-oriented transactions to create multifaceted service bundles no matter what the Service Level Agreements (SLAs) dictate. Today the company announced that SunRocket, one of the nation's leading Internet phone service providers, signed an exclusive three-year agreement to use ActivationNow.
“By partnering with market leading solution providers like Synchronoss, SunRocket is poised to continue its explosive growth in the VoIP category,” said Rob Mainor, Chief Operating Officer, SunRocket. “The advanced Synchronoss platform and its on-demand feature set provide SunRocket with the necessary automated support structure to scale our order management system and meet the growing consumer demand for our service.”
The scalable on-demand ActivationNow solution speeds revenue through the order management workflow so service providers such as SunRocket can simplify and automate the process of activating and delivering their services across disparate systems.
As part of the agreement, Synchronoss will provide comprehensive support for order management business processes including number activations, calling name database (CNAM) and line information database (LIDB) updates, directory listings, and directory assistance, as well as VoIP local number portability (LNP). The ActivationNow Technology platform eliminates manual intervention for LNP fallout and backs up its services with performance-based service level agreements.
Robert Liu is Executive Editor at TMCnet. Previously, he was Executive Editor at Jupitermedia and has also written for CNN, A&E, Dow Jones and Bloomberg. For more articles, please visit Robert Liu's columnist page.
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