|[April 03, 2012]
Cloud9 Names Tania Goldszmidt Chief Customer Officer
REDWOOD CITY, Calif. --(Business Wire)--
the leader in intelligent sales forecasting solutions, announced today
the appointment of Tania Goldszmidt to the new position of chief
customer officer. Reporting to Cloud9 (News - Alert) CEO Jim Burleigh, Goldszmidt will
lead the company's global customer support, adoption, training and
retention programs designed to drive user satisfaction, best practices
and grow the Cloud9 customer community.
"At Cloud9, our goal is to offer seamless engagement at all levels -
from the initial training and deployment, to ongoing education,
community support and events like our annual Customer Summit," said Jim
Burleigh, Cloud9 CEO. "With her executive leadership skills, commitment
to driving customer-centric strategy and deep expertise in sales
operations, Tania is uniquely qualified to help us grow our customer
bas, accelerate adoption of our products and continue the Cloud9
tradition of an exceptional customer experience."
With more than 20 years of experience in customer services, information
technology and global business operations, Goldszmidt comes to Cloud9
from Cisco Systems (News - Alert), where she served a variety of roles that drove the
adoption and support of the company's commerce and cloud solutions.
During the course of her career, Goldszmidt has held customer service
and sales operations executive posts at Oracle, Siebel Systems (News - Alert) and
Salesforce.com, and served as a strategic adviser on software and
business operations, process improvement and systems enablement to a
variety of firms including Rearden Commerce (News - Alert), Sana Security and Six
Apart. Goldszmidt holds an electrical engineering degree from the
Universidad Nacional Experimental Simón Bolívar in Caracas, Venezuela,
and a master's degree in economics from the University of California,
"Cloud9 impressed me with its vision for supporting sales organizations
in their goals to achieve the next level of performance through the
forecast process and rich sales analytics," Goldszmidt said. "I am eager
to leverage my experience to not only expand Cloud9's customer support
infrastructure, but also to connect with the Cloud9 customer base to
maintain and improve their experience with our products."
Cloud9 is the leader in sales forecasting and pipeline management.
Cloud9 customers have the power to actively manage sales performance
with intelligence - going beyond CRM applications. With Cloud9, users
dramatically improve the predictability of their sales forecasts, get
visibility into exceptions and changes, and identify risks and
opportunities. The result is more accurate forecasts, higher win rates,
and accelerated revenue. Cloud9 customers include Avaya (News - Alert), BMC Software,
Computer Associates, EMC2, Jive, LinkedIn, Pandora, Siemens, Splunk,
Stanley Black & Decker, and Thomson Reuters.
[ Back To Homepage ]