Alorica Receives Customer Interaction Solutions 2011 MVP Quality Award

CHINO, CA, Apr 05, 2012 (MARKETWIRE via COMTEX) -- Alorica (www.alorica.com), a leading provider of customer management outsourcing solutions, announced today that it has been named a recipient of the MVP Quality Award from TMC's Customer Interaction Solutions magazine.

"It is a prestigious honor to receive the MVP Quality Award this year," says Andy Lee, Chairman and CEO of Alorica. "Providing a premier level of quality has always been the highest priority and focal point of Alorica. Quality assurance is not only part of our daily regiment; it is embedded in our processes, operational procedures and corporate culture. This reinforces the fact that our clients have made the best decision of choosing Alorica as their customer service provider of choice," added Lee.

Customer Interaction Solutions, the leading publication in CRM, call centers and teleservices since 1982(TM), has honored companies that have displayed the highest commitment to quality, excellence and customer service with a gold, silver or bronze MVP Quality Award.

"Alorica has proven excellence in taking and improving quality measures. They have impressed our editors at Customer Interaction Solutions with their ability to build a feeling of community within their company, while providing the best service they can give to their clients," said Rich Tehrani, CEO, TMC. "Alorica has demonstrated a true commitment to high ethical standards, stringent policies and challenging goals." "We are laser-focused on providing top-notch quality to every customer we touch. We achieve this by leveraging our technology solutions, like our Alorica Analytics, which enhances the value of our interactions with customers and maximize our clients' investment," added Lee.

The 19th Annual MVP Quality Award winners are published in the March 2012 issue of Customer Interaction Solutions magazine, www.cismag.com.

About Alorica Alorica is a leading provider of customer management outsourcing solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, to logistics and fulfillment, Alorica offers a seamless customer experience across all service channels. Alorica's award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Chino, California with over 20,000 employees in 40 domestic, nearshore, and offshore customer management centers, Alorica offers the proven industry experience and know-how to provide a total customer management solution. For more information, please visit www.alorica.com.

About Customer Interaction Solutions Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.

About TMC TMC, celebrating their 40th Anniversary in 2012, is a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world's leading B2B communications event. In addition, TMC runs multiple industry events: 4G Wireless Evolution; M2M Evolution; Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to the Web; Business Video Expo; Regulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp; MSPAlliance MSPWorld and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com.

Alorica Contact: Email: Email Contact TMC Contact: Jan Pierret Marketing Manager 203-852-6800, ext. 228 Email Contact SOURCE: Alorica http://www2.marketwire.com/mw/emailprcntct?id=F34F062B13B0ED94 http://www2.marketwire.com/mw/emailprcntct?id=45113C6015895B9E

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