Managing mission critical business applications is easy through ManageEngine (News - Alert) IT360. IT360 is an integrated IT management solution by ManageEngine designed to monitor and manage IT infrastructure for medium and large Enterprise. ManageEngine IT360 adds a business context to monitoring IT resources, thereby helping the various stakeholders understand the impact of downtimes on the business.
ManageEngine is the enterprise IT management software division of Zoho Corporation, a provider of network management solutions and services. More than 50,000 customers use ManageEngine for IT management and three out of every five Fortune 500 companies are ManageEngine customers.
For IT operations, IT360 offers a number of benefits: users are able to prioritize issues in production, identify root cause of performance issues quickly, plan capacity and ensure higher ROI and reduce people costs by simplifying workflows. IT360 also offers benefits for business managers, including understanding performance of business applications, monitoring end-user experience, tracking KPIs and business metrics and custom dashboards for various stakeholders.
An easy-to-use Web console in IT360 guides the user to monitor the availability and performance of the network, servers and applications. The inbuilt ITIL-ready service desk helps reduce the complexity of workflows in production and makes it easy for the IT administrator to run IT operations effectively.
Its integrated dashboard gives you the real-time visibility into IT just the way you want. IT360’s main USP has been the integrated dashboard that gives you the visibility you need to make informed decisions. This dashboard gives you the visibility into business-critical applications, servers, network, databases and network traffic. The inbuilt ITIL-ready service-desk module allows you to manage tickets and SLAs using the same dashboard. The unique business-service grouping allows you to logically group all these modules into one entity and monitor them separately.
Based on an organization’s IT infrastructure, IT360 takes just a few days to make it up and running in the production environment. Its simple and intuitive interface doesn’t require any certified engineers to set it up or to configure and manage. The role-based privileges allow the setting of accessibility restrictions to the dashboard and data.
Unlike other vendors’ products, IT360 has been built from the scratch by ManageEngine. The underlying technology and framework has been put into use for close to a decade. IT360 uses these home-developed technologies to combine different silos of IT into a single dashboard. This allows seamless integration and dataflow between different modules to give customers a real-time single view of IT.
IT360 brings in self-diagnostics into the product so users can reduce downtime by a huge margin, as engineers will no longer have to go through technical log files to troubleshoot the issue. IT360 detects environmental issues and displays it on the integrated dashboard. Apart from this the integrated service-management module allows you to automatically log tickets and assign technicians from a single console.
For a live demo and to learn more about IT360, click here.
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Edited by Allison Boccamazzo